Got questions? We’ve got answers! Find everything you need to know about orders, shipping, payments, returns, and more.
How can I contact South Thread?
You can reach our customer support team through the contact details provided on our website.
How do I choose the right size?
Please check our Size Guide available on the product page before placing your order.
What if I receive a damaged or incorrect product?
Please contact our support team immediately with your order details and photos of the product. We’ll help resolve the issue as quickly as possible.
How long will my order take to arrive?
Orders are usually delivered within 3–7 business days, depending on your location.
Do you offer Cash on Delivery (COD)?
Yes! We offer Cash on Delivery (COD) on eligible orders and locations.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS. Also you can track your order on our (Track your order) Page.
Can I cancel my order?
Yes, you can request a cancellation before your order has been shipped. Please contact us as soon as possible.
Can I exchange or return my product?
Yes, we offer exchanges and returns according to our return policy. Please check our Returns & Exchange Policy for complete details.